GASP Support Cost Calculator

GNSS Support Cost Calculator — GASP

See what manual GNSS troubleshooting is really costing you — before and after GASP.

Get an instant, side-by-side estimate of your current support spend versus GASP-assisted resolution. Drag the sliders to match your team’s ticket volume and watch the monthly cost swing live, right inside this support cost calculator.

Support cost calculator
Live cost model
Your current workflow
50
5400
4.5 hrs
first response + fix, per ticket
$95/hr
$35$220
20%
a code / hardware-level fix, not just FAE/AE
60%
10%95%
Applies to Tier 1 tickets only — those with no escalation to R&D. For a pure Tier 1 queue, this typically reaches up to 75%.
Both modes assume an engineer still validates GASP’s answer before it’s finalized, so they produce the same savings figure. The toggle just labels how GASP is deployed for this account — it doesn’t change the cost math.
Current — Monthly Cost
$0
0 eng. hrs
With GASP — Monthly Cost
$0
0 eng. hrs
Net annual savings
$0
0%
Cost reduction
0.0
FTE reclaimed
Get these numbers emailed to you
Set your numbers above, then press send — your report goes straight to that address.
Assumes escalated tickets run 2.5× longer, split 30% FAE/AE triage / 70% R&D fix time at a 1.6× rate premium. GASP can speed up the triage share — it never reduces the R&D fix share (firmware, RMA, board-level issues), so a higher escalation rate correctly lowers your total savings.
Diagnostic input channels

Same raw data your engineers already stare at — GASP reads it first.

The model above assumes GASP does the first pass on every ticket: parsing the same telemetry a GNSS/firmware engineer would open manually, in seconds instead of hours. That’s the assumption this support cost calculator relies on most heavily, since triage speed is usually where the biggest chunk of support time disappears.

CH.01 — RAW SIGNAL

Raw satellite signals

Multi-frequency carrier anomalies, RTK float-to-fixed transitions, and cycle-slip patterns flagged automatically, not by hand-scrolling raw observation logs.

CH.02 — NMEA / LOGS

NMEA & receiver logs

Malformed sentences, checksum failures, and field-level syntax errors matched against known fault signatures in seconds.

CH.03 — ESCALATION PACKET

R&D hand-off packet

When a ticket truly needs R&D, GASP pre-bundles the repro steps, log excerpts, and likely root cause — cutting triage time even on the tickets it can’t close itself.

About LinfinityGNSS

The team behind this support cost calculator.

LinfinityGNSS is a Cambridge-based team of GNSS engineers who spend their days in receiver logs, RF captures, and firmware regressions — the same problems this support cost calculator is built to estimate. GASP grew out of that work: a purpose-trained learning model built on our own engineering knowledge, not a service that leans on the open web for answers.

It runs on what we’ve taught it, so an answer today reflects years of hands-on GNSS troubleshooting rather than whatever happens to rank on a search results page. When a question genuinely needs a person, GASP says so and hands off to our team. The numbers behind this support cost calculator come from that same body of experience, refined every time we watch a real support queue in action.

Beyond the calculator, our GNSS technical articles and GNSS videos cover the same ground in more depth, and Ask GASP is the fastest way to get a direct answer to your own question.

Further reading, beyond our own materials

Have your own question about your setup, your queue, or your numbers?

Whether you’re comparing this support cost calculator against your own ticket data or just want a second opinion, our engineers are happy to talk it through.